Capgemini Off Campus Drive 2022 – Capgemini Technology Services India Limited scheduled for Service Desk-Contact Support Group(CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligibility and application process are given in below.
Capgemini Off-Campus Drive 2022 Details
Company Name |
IBM |
|---|---|
Job Role |
Service Desk-Contact Support Group(CSG) |
Qualification |
Any Degree/Diploma(3 Years) |
Batch |
2021,2022 |
Experience |
Freshers |
Salary |
Graduate-Rs.2.75 LPA |
Job Location |
Kolkata/Bangalore/Pune |
Last Date |
10 November 2022 |
Capgemini Off Campus Drive 2022
Detailed Eligibility
- Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
- Job Location – Kolkata / Bangalore / Pune
Desired Skills
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts.
Job Description
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management, Business intelligence, Service Delivery ,Customer Management, Knowledge Management, Service Marketing.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries.
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile.
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself).
- Clarify customer requirements.
- Probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns demonstrate empathy.
Please Note
- Only shortlisted candidates will be invited for the assessment / selection process.
- Selection process will be done in virtual mode.
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.
