Hexaware Technologies Off Campus Drive 2023
Company Name |
Hexaware |
|---|---|
Job Role |
Trainee- IMS |
Qualification |
BCA/B.Sc |
Batch |
2023 |
Salary |
Rs 3 LPA |
Job Location |
Chennai, Mumbai, Pune, Noida |
Event Location |
Virtual Campus Hiring |
Test Date |
16 January 2023 |
Hexaware Technologies Off Campus Drive 2023 Details
About Company:
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.
Job Description
- Excellent verbal and written communication in English is must.
- Should have basic knowledge on ITIL process and international Client handling over the phone and email.
- Meet established service level metrics for call response, technical support and customer service.
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications.
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution.
- Follow and complete IT Service desk opening and closing checklists.
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office.
- Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
- Candidates should be open to work in 24*7 shifts environment.
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive.
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