Wipro Off Campus Recruitment Hiring System Engineers in various locations.
Company Name |
Wipro |
|---|---|
Job Role |
System Engineer |
Qualification |
BE/B.Tech/BSC/BCA/MCA or Any Related |
Batch |
Any |
Experience |
Freshers/Any |
Salary |
Best in Industry |
Location |
Pune, Mumbai, Bangalore, Hyderabad Gurgaon, Noida |
Official Website |
- |
Join Telegram |
|
Join WhatsApp |
Wipro Hiring Entry level System Engineers Across India Details
Wipro System Engineer Description:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
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