FIS Global Virtual Drive 2023 | Freshers | Diploma/ Any Graduate | Gurgaon
Company Name |
FIS Global |
|---|---|
Job Role |
Customer Service Associate (Non-Voice) |
Qualification |
Diploma/ Any Graduate |
Batch |
2021-2022 |
Work Location |
Gurgaon |
Salary |
Best In Industry |
Experience |
Freshers (0-2 years) |
Official Site |
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FIS Global Virtual Drive 2023 | Freshers | Diploma/ Any Graduate | Gurgaon | Details
Company: Fidelity Information Service Global Pvt Ltd
FIS Global Virtual Drive 2023: FIS is a leading global provider of technology and services to the financial services industry, serving more than 14,000 clients in over 130 countries. But, to get an understanding of FIS today, one needs to look back at the company’s history and see how FIS evolved into a world-renowned financial services technology leader.
The company was founded in 1968 as Systematics™ and, through its core processing system of the same name, quickly became a globally recognized provider of technology solutions for financial institutions.
Eligibility Criteria for FIS Global Virtual Drive 2023:
- Year of Graduation: 2021 & 2022 batch
- Educational Qualification: Any Graduate / Under Graduate
- Mode of Study: ONLY Full-Time
- Academic Percentage: Minimum 60% or 6.5 CGPA throughout academics
- Backlogs: No active backlogs during registration
Requirements:
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Ready to work in rotational shift (24×7)
Job Responsibilities:
- Troubleshoots customer problems identify the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
- Provide customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
- Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
- Tracks and documents inbound support requests and ensure proper notation of customer problems or issues
- Meets standards of the job, such as quality standards, adherence to schedule, and average handle time
- May provide guidance and/or mentoring to less experienced associates.
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