Kyndryl Off Campus Drive
Company Name |
Kyndryl |
|---|---|
Job Role |
Technical Specialist |
Qualification |
Bachelor’s Degree |
Experience |
Freshers |
Batch |
2019/2020/2021/2022/2023 |
Salary |
4 LPA (Expected) |
Job Location |
Bangalore |
Last Date |
ASAP |
Join Telegram |
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Join WhatsApp |
Details About Kyndryl Off Campus Drive
Role and Responsibilities for Kyndryl Recruitment:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Required Technical and Professional Expertise:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Excellent communications skills.
Preferred Technical and Professional Experience
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
How to Apply Kyndryl Off Campus Drive 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
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