Infosys Recruitment 2023 | Technical Process Executive
Company Name |
Infosys |
|---|---|
Job Role |
Senior Technical Process Executive |
Qualification |
Bachelor’s Degree in Engineering; BCA; B.Sc |
Batch |
Any Batch |
Location |
Pune |
Experience |
1 – 2 years |
Salary |
Best In Industry |
Job Type |
Full Time |
Join Telegram |
|
Join WhatsApp |
Infosys Recruitment 2023 | Technical Process Executive | Pune
Job Description :
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24.7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem-solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and showing the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value.
Preferred Skills: Customer Service- Cummins-Technical – Service Desk- Voice- Chats- email Chats
How to Apply?
All interested and eligible candidates can apply for this drive online as soon as possible.
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