Amazon Data Services India Private Limited (“ADSIPL”) data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India. Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled AWS Support Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.
Amazon Hiring Fresher AWS Software Support Engineer 2024
Amazon Hiring Fresher AWS Software Support Engineer 2024
Job Description :
A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).There is never a dull moment as each day presents itself with different challenges.
- Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
– Escalation point and technical troubleshooter for all Systems and Network hardware problems.
– Deep diving into Linux server issues.
– XEN service virtualization troubleshooting. - Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
– Remediation of physical layer outages, both Systems & Network.
– Remediation or recovery of physical power issues on racks.
– Participate in Data Center power & cooling events. - Operations: Meet 24×7 On-Call requirements and response during shift rotations.
– Install & configure racks of hosts in line with internal SLAs.
– Triage & resolve trouble tickets for all devices in your region.
– Data Center point of contact for all High Severity issues.
– Physical replacement of server and network device parts.
– Ensure correct rotation of parts & spares.
– Help define metrics to increase our customer uptime.
– Enforcing Security Best Practices at ADSIPL.
– Interact with third party vendors & contractors.
– Contribute ideas to improve operational efficiency. - Project Management:
– Participate in and deliver on a number of high impact small to mid-scale projects.
– Participate in internal team meetings at ADSIPL for metric analysis and project status updates.
– Help build the world’s largest Cloud infrastructure in India. - Mentoring: Share knowledge and help educate less technical staff on the best practices related to all break fix issues.
- Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.
Skill Set :
- Solid Understanding of Linux/Unix Administration.
- Server Hardware Troubleshooting experience.
- Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies.
- Passionate about IT infrastructure and hardware.
- Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID.
- Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers.
- Strong Communication Skills.
- This position also has a physical component requiring the ability to lift & rack equipment up to 20kg.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- This role involves covering 24×7 shift rotation.
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