Oracle Off Campus hiring Drive 2023 Is Hiring For Freshers For The Role Cloud Support Engineer, Apply Now All The Details Are Given Below.
Oracle Off Campus hiring Drive 2023
Job Role : Cloud Support
Qualification : Any degree
Batch : 2020/2021/2022/2023
Experience : Bangalore
Salary : NA
Job Location : NA
Last Date : ASAP
Oracle Off Campus Hiring Drive 2023 | Cloud Support | Apply Now
Job Description : Oracle Off Campus hiring Drive 2023
- Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Troubleshooting: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
- Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
- Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and troubleshooting steps to assist customers and fellow team members.
- Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Feedback Loop: Provide feedback to the service teams regarding customer pain points, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
- Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
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Qualifications: Oracle Off Campus hiring Drive 2023
- Technical Background: A bachelor’s degree in computer science, information technology, or a related field is preferred (or) relevant experience with any bachelor’s degree.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Customer-Centric: A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first attitude are essential.
- Time Management: Excellent time management skills with the ability to handle multiple customer interactions simultaneously while maintaining a high level of responsiveness.
Responsibilities : Oracle Off Campus hiring Drive 2023
- Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Troubleshooting: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
- Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
- Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and troubleshooting steps to assist customers and fellow team members.
- Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Feedback Loop: Provide feedback to the service teams regarding customer pain points, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
- Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
About Us : Oracle Off Campus hiring Drive 2023
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.Scroll Job Updates
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